Vendor Questionnaire

AI Agent Platform Evaluation for The Savings Group

Instructions

Please complete this questionnaire and return it within five (5) business days. We value specificity and transparency; vague answers will be scored lower than honest acknowledgments of limitations. Where requested, please include supporting documentation, relevant case studies, or client reference contacts.

About The Savings Group (TSG)

The Savings Group is a leading auto refinancing company that processes over 200,000 applications and funds approximately $1 billion in loans annually. We are evaluating AI agent platforms to automate and enhance multiple workflows across our operations.

1. Company & Platform Overview

2. Use Case Fit

Check all that apply to your platform's capabilities:

For each use case below, describe how your platform would address it. Be specific about features, integrations, and any limitations.

Use CaseVolumeObjectiveYour Response
Inbound Call Routing~500K calls/yearRoute to correct department; capture caller intent
Loan Application Triage~200K apps/yearExtract data, validate, flag incomplete apps
Document Verification~150K docs/yearOCR + validation of pay stubs, IDs, titles
Customer Support Chatbot~50K inquiries/yearAnswer FAQs, escalate complex cases

3. Technical Capabilities

4. Security & Compliance

Check all that apply:

5. Pricing & Commercial Terms

Provide ballpark estimates for the use cases described in Section 2.2:

Use CaseEstimated Monthly Cost
Inbound Call Routing
Loan Application Triage
Document Verification
Customer Support Chatbot

6. Implementation & Support

7. Track Record & References

8. Additional Information

Submission

Please review your responses before submitting. Once submitted, we will review your questionnaire and follow up within 5-7 business days.